The most important thing for me is not to have surprises at the last minute. Surprise registers the same as fear in the brain. All the explanations and signatures were as I expected them. I was happy that the lawyer checked for the registered free trade agreement because I forgot to bring the signed document. It was a pleasure to work with a woman-owned business. Lisa worked very hard to get everything done. She had good problem-solving skills and always gave prompt response to my questions.